Accountabilities

Stakeholder - Internal:

• High visibility to country CFO’s, country OTC manager, country AR managers
• High visibility to GKAD and Regional KAD teams
• High Interaction with APSSC MDM and Billing departments
• Visibility to Global OTC process Towers (Billing, AR and MDM)
• Visibility to Global, European and Country Pricing teams
• Interaction with Finance BPO organization
• Occasional visibility to Regional CFO

Customers - External:

• Visibility and interaction with Finance and Logistics/ Procurement departments of DHL CSI /MNC customers (all levels: from agents to executives) and third party Freight Payment agencies.
• Working with Customers’ Regional Team in APAC, and visibility Cross Regions.

Process:

• Manage the Accounts Receivable ledger for FKAD’s MNC/ CSI Customers across Asia Pacific/ or Cross Region by liaising frequently with the customer shared service center, budget holders and Freight Payment Agencies, GCM, RCM and Local GAM
• Guarantee all contractual conditions (exemptions, exceptions, invoice formats, invoice frequency, tariffs, payment terms, etc.) are being applied correctly across all billing systems and to ensure consistency of OtC processes for the MDM resources in each country
• Deal with all customer invoice related queries and to ensure that all issues are carefully analyzed and actions are taken to avoid any repetition of the root causes
• Ensure customer is contacted (phone, E-mail) at the appropriate intervals (according to treatment plans), promises to pay are kept, all queries are properly recorded and managed and relevant collection systems are updated in an accurate, professional and understandable manner
• Continuously monitor the ageing and guarantee optimal behavior of the overall customer portfolio ensuring all individual targets are consistently met
• Understand and maintain customer specific treatment plans
• Manage open items of the customer ensuring payments are correctly and timely received and allocated and accounts are kept clean
• Ensure a proper reconciliation between our AR ledger and the Customer AP ledger
• Create monthly reporting files, bi-weekly overviews, quarterly steering board presentations, bi-yearly customer summary  and other ad-hoc reporting activities to inform all key stake holders whenever necessary
• Understand and maintain a thorough understanding of the Payables structure of the customer and optimize the Billing, Collection and Payment process at DHL to optimize the end to end process and customer experience
• Maintain proper documentation of customer treatment plan and customer profile
• Organize and coordinate yearly clean up exercise to analyze the customer’s number of accounts and ancient debt
• Follow all OTC restrictions and policies in line with DHL compliancy and with contractual conditions. Sell ’our e-Billing solutions as much as possible to the customers to reduce copy doc queries and also shorten the time between invoice date and invoice received by customer

• billing
• Procurement
• Accounts and Finance