Senior Executive, Customer Experience - SCIKEY

Date Posted: Jun 22, 2022

Job Detail

  • Remote/WFH:
    No
  • Location:
    Petaling Jaya, Selangor, Malaysia
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Morning)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    2 Year
  • Degree:
    Graduate
  • Apply Before:
    Sep 30, 2022
  • Visa Sponsor:
    No only open for local candidates

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Job Description

RESPONSIBILITIES

• To develop and implement customer retention strategies/campaigns, conduct tele-sales
activities and monitor the performance of the Customer Experience (Tele sales) Team.
• To promote usage and handle all services of EZ Connect and Toyota Wallet app. To
attend enquiries from app users and raise to relevant parties (IT/Vendor/Merchants) to
ensure appropriate action is taken to close the app bugs.
• To attend admin function-enquiry from emails and Whatsapp from company phone.
• Generate reports and perform analysis on campaigns and services to improve customers
experience.
• Diligently perform relief function as assigned in absence of any team member or
Assistant Manager.
• To assist, support and perform any ad-hoc task assigned by the Head of department.

REQUIREMENTS

• Degree holder in marketing, communication or business administration.
• Minimum 2 years of working experience in customer service field, digital marketing
and project management.
• Good communication in English and Bahasa Malaysia, both written and spoken
including Mandarin as an additional advantage.
• A strong team player, creative in developing marketing campaign to promote sales
activities and effective in multitasking.

Benefits

EPF,SOCSO,AL,MC,Medical Benefits,Optical,Dental

Company Overview

Pune, Maharashtra, India

A digital platform for Jobs, Work & Talent Solutions. Our vision is to create jobs & work opportunities for billion minds. Our mission is to help employers worldwide get access to quality talent and talent solutions in a click.

'SCIKEY Assured,' a premium managed services offering by SCIKEY, delivers the best outcomes to enterprise customers globally for talent solutions getting delivered offshore, remotely, or on-premise. We are super-proud to be working with some of the world's most iconic Fortune1000 brands

Better Work. Better Business. Better Life. Better World.