Jobs at SRKay Consulting Group

Senior Executive, Customer Experience - SRKay Consulting Group

  • Petaling Jaya, Selangor, Malaysia
  • Apply by: Jan 01, 2026
  • 1 Vacancy
  • Local Candidates (Malaysia)
  • Shift: First Shift (Morning)
  • Career Level: Experienced Professional
  • Degree: Graduate
  • Experience: Year
  • Full Time/Permanent
  • Work from Office
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Job Description
RESPONSIBILITIES

• To develop and implement customer retention strategies/campaigns, conduct tele-sales
activities and monitor the performance of the Customer Experience (Tele sales) Team.
• To promote usage and handle all services of EZ Connect and Toyota Wallet app. To
attend enquiries from app users and raise to relevant parties (IT/Vendor/Merchants) to
ensure appropriate action is taken to close the app bugs.
• To attend admin function-enquiry from emails and Whatsapp from company phone.
• Generate reports and perform analysis on campaigns and services to improve customers
experience.
• Diligently perform relief function as assigned in absence of any team member or
Assistant Manager.
• To assist, support and perform any ad-hoc task assigned by the Head of department.

REQUIREMENTS

• Degree holder in marketing, communication or business administration.
• Minimum 2 years of working experience in customer service field, digital marketing
and project management.
• Good communication in English and Bahasa Malaysia, both written and spoken
including Mandarin as an additional advantage.
• A strong team player, creative in developing marketing campaign to promote sales
activities and effective in multitasking.
Benefits

EPF,SOCSO,AL,MC,Medical Benefits,Optical,Dental

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