Senior Executive, Customer Experience - SRKay Consulting Group
- Petaling Jaya, Selangor, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (Malaysia)
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Full Time/Permanent
- Work from Office
Job Description
RESPONSIBILITIES
• To develop and implement customer retention strategies/campaigns, conduct tele-sales
activities and monitor the performance of the Customer Experience (Tele sales) Team.
• To promote usage and handle all services of EZ Connect and Toyota Wallet app. To
attend enquiries from app users and raise to relevant parties (IT/Vendor/Merchants) to
ensure appropriate action is taken to close the app bugs.
• To attend admin function-enquiry from emails and Whatsapp from company phone.
• Generate reports and perform analysis on campaigns and services to improve customers
experience.
• Diligently perform relief function as assigned in absence of any team member or
Assistant Manager.
• To assist, support and perform any ad-hoc task assigned by the Head of department.
REQUIREMENTS
• Degree holder in marketing, communication or business administration.
• Minimum 2 years of working experience in customer service field, digital marketing
and project management.
• Good communication in English and Bahasa Malaysia, both written and spoken
including Mandarin as an additional advantage.
• A strong team player, creative in developing marketing campaign to promote sales
activities and effective in multitasking.
• To develop and implement customer retention strategies/campaigns, conduct tele-sales
activities and monitor the performance of the Customer Experience (Tele sales) Team.
• To promote usage and handle all services of EZ Connect and Toyota Wallet app. To
attend enquiries from app users and raise to relevant parties (IT/Vendor/Merchants) to
ensure appropriate action is taken to close the app bugs.
• To attend admin function-enquiry from emails and Whatsapp from company phone.
• Generate reports and perform analysis on campaigns and services to improve customers
experience.
• Diligently perform relief function as assigned in absence of any team member or
Assistant Manager.
• To assist, support and perform any ad-hoc task assigned by the Head of department.
REQUIREMENTS
• Degree holder in marketing, communication or business administration.
• Minimum 2 years of working experience in customer service field, digital marketing
and project management.
• Good communication in English and Bahasa Malaysia, both written and spoken
including Mandarin as an additional advantage.
• A strong team player, creative in developing marketing campaign to promote sales
activities and effective in multitasking.
Benefits
EPF,SOCSO,AL,MC,Medical Benefits,Optical,Dental
Skills Required
Share Job
Related Jobs
- 1 Vacancy
- Subang Jaya
- Aug 15, 2022
- MYR 3000 - MYR 3200
HK Claims (Data Entry/Data Management)
SRKay Consulting Group
- Full Time/Permanent
- First Shift (Morning)
- 8 Vacancy
- Cyberjaya
- Jan 06, 2021
- MYR 2000 - MYR 3000
Contact Center Advisor - Hong Kong Market
SRKay Consulting Group
- Full Time/Permanent
- First Shift (Morning)
- 8 Vacancy
- Cyberjaya
- Jan 06, 2021
- MYR 2500 - MYR 4000
- 1 Vacancy
- Subang Jaya
- Jan 06, 2021
- MYR 9000 - MYR 10000
- 1 Vacancy
- Subang Jaya
- Jan 06, 2021
- MYR 5000 - MYR 7000