RESPONSIBILITIES
• To develop and implement customer retention strategies/campaigns, conduct tele-sales
activities and monitor the performance of the Customer Experience (Tele sales) Team.
• To promote usage and handle all services of EZ Connect and Toyota Wallet app. To
attend enquiries from app users and raise to relevant parties (IT/Vendor/Merchants) to
ensure appropriate action is taken to close the app bugs.
• To attend admin function-enquiry from emails and Whatsapp from company phone.
• Generate reports and perform analysis on campaigns and services to improve customers
experience.
• Diligently perform relief function as assigned in absence of any team member or
Assistant Manager.
• To assist, support and perform any ad-hoc task assigned by the Head of department.
REQUIREMENTS
• Degree holder in marketing, communication or business administration.
• Minimum 2 years of working experience in customer service field, digital marketing
and project management.
• Good communication in English and Bahasa Malaysia, both written and spoken
including Mandarin as an additional advantage.
• A strong team player, creative in developing marketing campaign to promote sales
activities and effective in multitasking.
EPF,SOCSO,AL,MC,Medical Benefits,Optical,Dental
A digital platform for Jobs, Work & Talent Solutions. Our vision is to create jobs & work opportunities for billion minds. Our mission is to help employers worldwide get access to quality talent and talent solutions in a click.
'SCIKEY Assured,' a premium managed services offering by SCIKEY, delivers the best outcomes to enterprise customers globally for talent solutions getting delivered offshore, remotely, or on-premise. We are super-proud to be working with some of the world's most iconic Fortune1000 brands
Better Work. Better Business. Better Life. Better World.
