Jobs at SRKay Consulting Group

Contact Center Advisor - Hong Kong Market - SRKay Consulting Group

  • Cyberjaya, Selangor, Malaysia
  • Apply by: Jan 01, 2026
  • 8 Vacancy
  • Local Candidates (Malaysia)
  • Shift: First Shift (Morning)
  • Career Level: Experienced Professional
  • Degree: Diploma
  • Experience: Year
  • Full Time/Permanent
  • Work from Office
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Job Description

Job Description

  • Handles customer enquiries and complaints regarding all activities in insurance policy Operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
    • Reports problems, potential crisis and complaint to supervisor for service improvement.
    • Makes outbound call to customers for follow-up cases.
    • Executes empowerment guidelines.
    • Provides advice to Customer Service Representatives (CSR) on handling customer enquiries.
    • Documents call activities in system.
    • Documents follow up items in log sheet or send email to the HR Business partners and Panel strategic partners.
    • Works closely with the HR Business Partners and Panel strategic partners to resolve the complaints and uncertain issues.
    • Provide cross support to other functions whenever necessary.
    • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
  • Must be able to speak and write in Cantonese.
Benefits
AL,MC,Medical Benefits, Optical, dental and other allowances.