Associate - Order Management - SRKay Consulting Group
- Subang Jaya, Selangor, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (Malaysia)
- Shift: First Shift (Morning)
- Career Level: Entry Level
- Degree: Diploma
- Experience: Year
- Contract
- Work from Office
Job Description
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§ Strong learning agility and willing to take challenge. § Good interpersonal, communication skills & effective analytical and decision-making skills with the ability to exercise independent judgment and recognize the impact to the business and customer § Strong organizational, problem solving, and time management skills. § Detail oriented and uses excellent judgment in resolving questions or problems with orders. § With certain Fraud Prevention knowledge. § Willing to work under pressure with extended work hours when it is required § Ability to multi-task under minimal supervision with an eye for detail
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Your Responsibilities: |
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§ Reviewing and processing all incoming orders accurately, including but not limited to confirming contact and billing information, pricing, promotions, as well as in compliance with the documented procedures. § Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business § Receive and distribute incoming customer orders, communicating order entry and fulfillment issues with Sales and Customer Experience members to ensure timely activation and device delivery to customers. § Ensure record accuracy by maintaining data integrity during the order entry process, responsible for data scrubbing when appropriate. § Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure. § Ability to identify and highlight as-is process improvement to close the process gap with respective stakeholders to ensure quality work with customer obsessed mind set. § Supporting the Order Management Team Lead to ensure a smooth operational flow and timely processing for the Sales Order Submission and to work extra hours esp during month end and high surge of submissions due to campaigns. § Carry out any other duties reasonable within capability as required and assigned § Roadshows on-site support
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Your Merits: |
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· Diploma/Degree holder in any discipline · Good communications and writing skills · Knowledge of terms in marketing, commercial law, compliance standards will be added advantage · Minimum experience 3-4 years in administration management experience is preferred. |