Over the past 15 years, I have accumulated a vast array of transferable skill sets achieved through working for ambitious Startups, SMEs and Fortune 500 companies both as vendor partners and directly in the customer contact center service sector within IT, Telco and recently Financial Services industry.
Having risen to several occasions and roles has given me a growth mindset among the wide array of skills acquired, I mostly resonate with key objectives in roles that involve:
i.) Operations Service Delivery - Contact Center Management
ii.) Project Management - Business Improvement, PMP methodology projects to DMAIC Six Sigma
iii.) Learning (Training) & Development. - Facilitation, Knowledge Management & Instructional Design
My key achievements in a professional setting with a personal gratification is having mentored and supervised 12 people reporting to me to further expand to both horizontal and vertical moves to different roles. Apart from that, few note worthy of being highlighted are as follows:
i.) Business Improvement t – Closed 4 projects in 1 year resulting in cost savings approx. worth 2$ million.
ii.) Learning & Development – Experienced in Knowledge Management, Delivery & Instructional Design.
iii.) Operations Management – Managed a team of 4 Team Leads who had 15 FTEs each = 60 FTEs total.
In my last position as a Global Training Manager for American Express - I was rated G1 (Role Model) under Year End Performance for 3 consecutive years 2016 -2019
Designation : | Instructional Design Manager |
Highest Education : | Graduate Degree |
Open For Job : | Immediately Available |
Job Skill : | Project Management, Process improvement, Team Management, Learning and Development, Training and Development |
Work Experience : | 16 - 20 years |
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