Accomplished and multidisciplinary Customer experience and Operations executive with an impeccable track record, strong business acumen and vision, an entrepreneurial mindset, and a reputation built on 17 years of experience. Commendable history as the visionary and thought leader for advancing the strategic direction of customer service through innovation and organizational leadership critical to continuous growth and scalability in an evolving global market. Mindfully aligning customer experience initiatives with business & marketing strategies.
Breadth of diverse execution management and delivery of ROI through ingenious problem solving, swift execution, and superior level of accountability in taking calculated risks.
Designation : | Director Customer Experience |
Highest Education : | Post Graduate Degree |
Open For Job : | Immediately Available |
Job Skill : | Customer service, customer support, strategy, quality management, Training and Development, Client Management, Vendor Management, Profit and Loss, Call Centre Operations, operations, SLA Management, Project Management, project delivery, BPO, LEADERSHIP, conflict management, P&L, SCRUM MASTER, customer engagement, orm, Customer Experience Management, PROCESS DESIGN |
Work Experience : | 16 - 20 years |
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