Primary focus on Automation, Project Management, Standardization, and Data Analysis for Internal and Customer Reporting.
Provide periodical review to customers of their services, identifying & handling account related risks & addressing them proactively. Sending surveys (AskNicely tool) & gathering responses for CSAT review.
Executed more than 60 end-end Automation projects from requirement gathering to project design and
delivery. Creating knowledgebase, Project Plans, Workflows.
Design & develop code for Automations in VBA, Power Queries, HTML based Email’s, web automation in Python using Selenium driver.
Data visualization on Power BI, Excel, Qlik Sense and Service Now Dashboards, SharePoint Web Parts.
App development in Oracle Apex using SQL Queries.
Responsible for handling small team as a Team Leader to work on all automated projects within SLA.
o Promoted to a Lead Associate – Business Intelligence and Reporting Team
Worked on Qlik Sense BI tool & Service Now for data visualization.
Identify opportunities for automation.
Analysis for Leadership on various projects.
Worked on Microsoft Flow, SharePoint to send survey forms and same automated through VBA.
o Senior Associate – Business Intelligence and Reporting Team
Automated reports by using VBA Code (CSAT, QBR, MIS, KPIs, customer & internal reports, etc.)
Web automation through VBA IEdriver.
Coordinating with SMEs for various ad-hoc reports on daily basis & working on Service Now, to create Incident Tickets, Request Tickets, Change Tickets, etc. Updating details in tickets, assigning tickets to various teams, processing Decommission Request, changing user details, etc.
Designation : | Lead Associate Service Management |
Highest Education : | Post Graduate Degree |
Open For Job : | Immediately Available |
Job Skill : | VBA, Power BI, Microsoft Excel, Qlik Sense, Data Analytics, Visual Basic, project Manaement |
Work Experience : | 9 years |
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