VAS Application Resource - SRKay Consulting Group
- Hyderabad, Telangana, India
- Apply by: Oct 30, 2024
- 2 Vacancy
- Local Candidates (India)
- Salary: 5000000 USD - 7000000 USD
- Experience: Year
- Contract (hiring on behalf)
- Work from Office
SNOC is centralized Network Operation center responsible for FCAPS for VIL PAN India network across all technologies and domains through highly skilled People, well stitched Processes & state of the art Tools.
Engineer being the first line of escalation of incident to management, Partner, etc., it requires skillful and seasoned professionals with lot of Process Compliances to ensure
· Maximizing Service and Network availability
· Enhancing customer experience with Speed and Digitalization.
To achieve the objective, VAS Engineer needs to discharge pivotal responsibilities of:
· Strong technical understanding of VAS/Enterprise application platforms
· In-depth understanding of automation process like shell/Perl and Oracle.
· Good knowledge and understanding of NTMS, HLR, USSD, SMSR ,UCC, Stack (SS7/Sigtran), Apache-tomcat, , Dialogic, , SQl, ORACLE., Roaming, Etopup
· Responsible for assessing situations, making appropriate interventions, directing and facilitating resolution activity. Ensuring appropriate escalation, resolution teams and service management at their discretion during an incident.
· Also work closely with the OEM support teams, Other SNOC sub functions like Problem Management, Change Management and Service management team to actively contribute to relevant parts of the Incident Management process.
· Strategic and Tactical team management to ensure highest availability of network with hassle-free operations.
· Overall responsible & accountable for overall shift operations as Single point of Contact (SPOC)