Telesales Representative (Mandarin & Cantonese speaker) - Teleperformance

Bayan Lepas, Penang, Malaysia
Apply by: Oct 30, 2024
1 Vacancy
Local Candidates (Malaysia)
Shift: First Shift (Morning)
Career Level: Entry Level
Degree: Graduate
Experience: Year

Full Time/Permanent
Work from Office

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Job Description

Responsibilities:
• Provide personal butler service for cloud customers to improve the overall sales revenue and reduce the customer churn rate.
• Reach out to customers over the telephone to address customers' questions, provide excellent customer experience, and maintain good customer relationships.
• Capture customers’ implicit requirements boost the renewal rate and increase average order value through upselling and cross-selling.
• Improve customer service standards to reduce the customer churn rate.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Qualifications & Requirements:
• College degree or above
• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• Prior working experiences as inside sale/telesales for at least 1 year
• Ability to follow process and collaborate effectively to work in a team
• Excellent skills in communication, logical reasoning and creative thinking
• Fast learner with strong interests in public cloud products and technologies