Customer Service Advisor - Teleperformance

  • Bayan Lepas, Penang, Malaysia
  • Apply by: Oct 30, 2024
  • 26 Vacancy
  • Local Candidates (Malaysia)
  • Shift: Rotating
  • Career Level: Experienced Professional
  • Degree: Diploma
  • Experience: Year
  • Full Time/Permanent
  • Work from Office
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Job Description

Short Overview of Job Responsibilities

Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being
engaged through social media platforms. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this
social media in order to provide customers satisfaction with high-quality advertisements and
promotions.

Responsibilities:

• Responsible to resolve customer queries in a timely and accurate way through
inbound call, email, or live chat
• Identify customer needs and assist them in using specific features and functionalities
in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global
team

Requirements:

• Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
• Prior working experiences in a customer-oriented product environment, consulting, or operations role
• Ability to follow processes and collaborate effectively to work in a team
• Excellent written and communication skills in native and English language
• Basic knowledge of Social media platforms as well as Computer operations

Preferred Qualifications:

• Inbound calls, email and chat support experience as an advantage.
• Have exceptional grammar typing accuracy skills – experience with business communication
• Patience when handling tough cases
• High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
• Flexible in shifting schedule

Benefits

EPF,SOCSO,EIS,AL,MC,Medical Benefits and other employee benefits

Skills Required