Quality Analyst - Teleperformance

  • Bayan Lepas, Penang, Malaysia
  • Apply by: Jan 01, 2026
  • 1 Vacancy
  • Any Candidate Globally
  • Shift: First Shift (Morning)
  • Career Level: Experienced Professional
  • Degree: Graduate
  • Experience: Year
  • Full Time/Permanent
  • Work from Office
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Job Description

Job Summary

  • Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
  • Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
  • Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
  • Package, deliver, and at times present key findings and briefings.
  • Conduct evaluations to identify areas of improvement
  • Monitor, analyse & audit trainees’ performance and call out any unusual trends

 

Requirement:

  • Degree in any discipline
  • Fast learner and independent
  • Minimum bi-lingual proficiency, tri-lingual and above is preferred.
  • Language proficiency in Japanese (JLPT N1) & English is mandatory
  • Experience in preparing and presenting written project status reports and executive briefings.
  • Phenomenal communication, presentation and public speaking skills
  • Organizational and time management abilities
  • Critical thinking, analytical and decision making abilities Critical thinking, analytical and decision making abilities
Benefits
EPF,SOCSO,AL,MC,Medical Benefits and other employee benefits