Specialist-HRIT - SRKay Consulting Group
- Cyberjaya, Selangor, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (Malaysia)
- Salary: 5000 MYR - 7000 MYR
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Full Time/Permanent (hiring on behalf)
- Work from Office
Job Description
Provide L2 support to resolve any system related issues.
• Ensure resolution time meeting SLA target.
• Manages all assigned Incident & Change Requests and deliver according
to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at
work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT
Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change
Request when necessary.
• Provide training with end users in several ASPAC locations if necessary.
• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user
support and communications.
• Delivery of system and business process training for PCR.
• Liaises with necessary AIA colleagues or business partners outside HRIT
CoE to ensure delivery of the functional work as required.
Experience
3 to 5 years’ relevant experience in regional solution/system support.
Has exposure in Workday Integration & Reporting
Have exposure in Workday Prism is an added advantage
Special skills
SLA familiarity and performance driven work culture.
Good problem solving and analytical skills.
Good communication and presentation skills.
A good team player
Consistent and proactive in BAU operations and deliverables
• Ensure resolution time meeting SLA target.
• Manages all assigned Incident & Change Requests and deliver according
to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at
work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT
Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change
Request when necessary.
• Provide training with end users in several ASPAC locations if necessary.
• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user
support and communications.
• Delivery of system and business process training for PCR.
• Liaises with necessary AIA colleagues or business partners outside HRIT
CoE to ensure delivery of the functional work as required.
Experience
3 to 5 years’ relevant experience in regional solution/system support.
Has exposure in Workday Integration & Reporting
Have exposure in Workday Prism is an added advantage
Special skills
SLA familiarity and performance driven work culture.
Good problem solving and analytical skills.
Good communication and presentation skills.
A good team player
Consistent and proactive in BAU operations and deliverables