As a Service Engineer at Madhu's Garage Equipment’s, you will be responsible for providing field services including repair, maintenance, and installation of automotive workshop equipment such as wheel aligners, balancers, changers, lifts, AC recharger, Welding machines, paint booth and other garage equipment. You will work closely with customers to ensure their equipment operates efficiently, minimizing downtime and optimizing performance.
Responsibilities & Skills
Perform on-site repair, maintenance, and troubleshooting of wheel aligners, balancers, changers, lifts, AC recharger, Welding machines, paint booth and other garage equipment.
Conduct diagnostic tests to identify equipment malfunctions and determine appropriate solutions.
Ensure timely completion of service calls and adherence to service schedules.
Install new equipment and conduct commissioning procedures to ensure proper functionality.
Provide training to customers on the operation and maintenance of newly installed equipment.
Provide technical assistance to customers over the phone or through remote troubleshooting tools.
offer guidance on equipment operation, troubleshooting techniques, and preventive maintenance procedures.
Establish and maintain positive relationships with customers, addressing their inquiries and concerns promptly and professionally.
Collaborate with the sales and customer service teams to address customer needs effectively.
Maintain accurate records of service activities, including service reports, work orders, and parts usage.
Submit timely reports on service activities, including completed tasks, parts used, and customer feedback.
Adhere to company and industry standards for quality, safety, and compliance.
Follow proper safety protocols and procedures while performing service activities.
Generate sales lead through service visit.
AMC (annual maintenance contract) collection for machines after warranty period.
Qualifications
Bachelor's degree or diploma in Electrical, Electronics, Mechanical, Automobile Engineering, or related field.
Previous experience in servicing and repairing automotive workshop equipment is highly preferred.
Proficiency in diagnosing and troubleshooting mechanical and electrical issues.
Strong technical aptitude and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
A willingness to travel extensively and work flexible hours as needed.
