Responsibilities:

- Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy
- Leads technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications
- Provides Salesforce architecture design expertise in integrating the Salesforce solution to client’s ecosystems
- Provide Solution Blueprinting, mapping Salesforce features to Business requirements. In line with the 80:20 rule.
- Provide technical governance and risk management during presales and delivery
- Develop creative solutions that solve our client’s business and technical problems
- Leads and facilitates project delivery to define business, functional, and technical requirements
- Capable of defining business processes using CRM & SFDC best practices
- Develops data integration, data migration and DevOps deployment strategies
- Provide coaching and establishing standards to development team during the implementation phase
- Preparation of Demonstration, orchestrating Proof of Concepts and benefit realization
- Manages direct reports and mentors junior team members
- Engagement with clients’ stakeholders to understand their needs, provide meaningful solutions and build strong relationships to be the trusted partner
- Perform solution effort sizing and define delivery plan
- Assess, advocate for and approve external technologies, such as Salesforce AppExchange packages, for their suitability
- Engage in practice development initiatives and runs knowledge sharing forum
- Identify and develop employee skill matrix on technology, industry and soft skills to cater for the pipeline demand
- Proactive problem solving skills and ability to suggest trade off on solutions between OOTB and custom code
- Identify and work on the Account Mining activities to generate more revenue

Requirements:

- 8 to 10 years of practical experience in execution/delivery of medium and large-scale Salesforce implementation and support projects
- Rapid comprehension of client’s system architecture to provide an envisioned future technology stack via roadmap
- Hands-on knowledge of Salesforce Core Cloud and AppExchange solution
- Wide knowledge of Customer Engagement solution on various industries
- Salesforce Architect & MuleSoft certifications
- Excellent communication skill in customer interaction, presentation, story-telling and engagement skills
- Excellent technical writing skills in solution illustration, proposal and contract writing
- Excellent team management skills
- Excellent problem-solving skills in articulation of complex problems and solutions in a simple, visual and impactful manner
- Experience working in an IT services/consulting firm is highly preferred
- Experience with Data modelling, SQL, integration with Web Services (SOAP / REST / XML)) WS-* stack and WSDL are added advantage to support user testing
- Excellent understanding of Salesforce Sharing Security: Profiles, Permission Sets, Roles, Record Visibility etc
- Excellent understanding of the Salesforce development and deployment lifecycles: Sandboxes, licenses, Deployment tools, SFDX, etc
- In-depth knowledge of software development fundamentals such as: knowledge of data structures, object-oriented programming, relational database design, and design patterns
- In-depth knowledge to Web development skills including CSS, JavaScript, HTML, XML are added advantage
- Proven leadership ability to build, manage and foster a team-orientated environment