Jira ITSM Administrator - SRKay Consulting Group

al-Kharj, ar-Riyad, Saudi Arabia
Apply by: Apr 25, 2024
1 Vacancy
Local Candidates (Saudi Arabia)
Shift: First Shift (Morning)
Degree: Graduate
Experience: 5Year - 11Year

Full Time/Permanent (hiring on behalf)
Work from Office

Job is expired

Job Description

We are looking for an experienced JIRA / ITSM Tools Administrator.
1. Responsible for Implementation , Setup & Managing the Operations for JIRA or Other ITSM tools related to Service Management.
2. Responsible for security of tool on Cloud or On Premises DC.
3. Provide technical support for ITSM tools operations which include configuration management, capacity management, and disaster recovery.

4. Support to Optimize tool for security, performance, latency, reliability, and availability aspects.

5. Support for evolving and installing automation for consistency and quality control.

6. Support & Resolve ITSM tool related issues.

7.Responsible for implementing Continuous Integration and Continuous Improvement for ITSM Tool.
8. Responsible for automation of tasks related to ITSM tools management including provisioning, backups, patching, recovery, and access mgmt.

9. Responsible for developing workflows and customizations required in the ITSM tool as per IT & Business requirement.
10. Responsible for managing the restoration of tools including recovery services, planning, and execution.

11. Responsible for configuring the alerts , monitoring configurations and deriving operational insights from the monitoring metrics including recommending improvements to the operational dashboards.

12. Develop service implementation scripts, and provide top level support for ITSM tools related solutions in alignment with SDM meeting customer’s business objectives.