Key Responsibilities:

• Field inbound calls and exhibit the correct sales and customer experience behaviors
throughout the entire interaction
• Take a consultative approach to uncover needs and form solutions for new products
and services that will help their businesses succeed
• Offer resolution within our scope of support (SOS), providing direction for the third party
resolution or consultation regarding a paid solution, as appropriate
• Troubleshoot client products as needed to resolve each call the first time
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New
Sales
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and
prioritize in a high-volume, dynamic environment

Hiring Requirements

Minimum requirements:
• Bachelor’s degree or Diploma in any discipline
• Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)
• Near-native or native speaker of Mandarin, Cantonese, English
• Must be tech-savvy and interested in the customer’s products and platform features
• 1+ years’ sales experience with a proven record of fact-finding to uncover customer needs
• Ability to meet sales targets, while providing a stellar customer experience
• Strong capability of transitioning support calls to solution sales opportunities
• Proven ability to promote and build extraordinary customer rapport
• Multitasking and computer navigation abilities
• Ability to take complete ownership of customer issues and provide top tier service while
resolving the issue before ending the call
• Coachable, learner mindset, ability to take feedback and proactively apply it to improve
results
• Self-driven to achieve targets and deliver superior service

Preferred requirements:
• 3+ years sales experience in a consultative selling role
• Solid understanding of client products/services
• Experience in B2B consultative sales, relationship building, and using CRM systems
• Experience owning and/or operating a small and/or midsize business (SMB).
• 1+ years’ experience in a commission, bonus, and/or metrics-driven environment.


Competencies and Specific Skills:
• Proactive, ambitious and driven to reach goals
• Excellent written and spoken communication skills
• Empathy: Ability to easily and quickly build rapport with customers
• High level of integrity and customer focus. We always consider what’s best for the customer
• Consistent demonstration of our core values: extraordinary customer focus; live passionately,
own outcomes, work fearlessly and join forces
• Refusal to allow rejection on one sales call to affect the outcome of the next
• Perseverance and resilience are key
• Able to work independently with minimal supervision and able to take ownership and
responsibility for own workload
• Flexibility and ability to handle ambiguity and navigate change with ease. For example:
maintaining effectiveness when experiencing a major change in work tasks or the work
environment; adjusting effectively to work within new work structures, processes,
requirements, or cultures
• Willingness to continually learn and develop in order to master the knowledge of several core
products
• Empathetic and resilient


Assessment scores:
• Minimum Typing Speed of 30WPM with a 90% or higher level of accuracy score
• English Language Proficiency CEFR B2 Level
• Candidates must pass mock call and role-play simulations
• Candidate must also pass Operations Validation

AL,MC, Language allowance, Medical Benefits and other employee benefits

• Communication
• Sales