Executive, Customer Experience (Temporary 6 months) - Toyota Capital Malaysia Sdn Bhd
- Petaling Jaya, Selangor, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (Malaysia)
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Contract
- Work from Office
Job Description
RESPONSIBILITIES
• To attend outbound & inbound calls in a courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.
• To attend SMS received via Volare inbox diligently and appropriate action is taken to close the log.
• To attend admin function – inquiry from emails.
• To generate report and perform analysis for Customer Experience Department.
• To assist, support and perform any ad-hoc task assigned by the Head of the department.
REQUIREMENTS
• Degree holder in any relevant field.
• Minimum 2 – 3 years of working experience in the customer service field as a frontline officer.
• Good communication in English and Bahasa Malaysia, both written and spoken.
• Effective in multitasking and a strong team player
• To attend outbound & inbound calls in a courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.
• To attend SMS received via Volare inbox diligently and appropriate action is taken to close the log.
• To attend admin function – inquiry from emails.
• To generate report and perform analysis for Customer Experience Department.
• To assist, support and perform any ad-hoc task assigned by the Head of the department.
REQUIREMENTS
• Degree holder in any relevant field.
• Minimum 2 – 3 years of working experience in the customer service field as a frontline officer.
• Good communication in English and Bahasa Malaysia, both written and spoken.
• Effective in multitasking and a strong team player
Benefits
EPF,SOCSO,AL,MC, Medical Benefits and other employee benefits
Skills Required
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