A CAN-DO ATTITUDE AND MAINTAINING QUALITY AT ALL LEVELS CHARACTERIZE, OWNERSHIP, PROFESSIONAL INDUSTRY VERTICALS. MY STRONG POINTS ARE PROACTIVELY COMMUNICATING, PEOPLE MANAGEMENT, AND PRESENTATION SKILLS.
• Certified Project Manager/Product Manager/Scrum Master with 16+ years of experience working through the fortune 500 clients into domains such as Life Science, Telecom, Energy & Utilities, Healthcare Services, Manufacturing & Electrical PLC SCADA/Automations etc. Some of the key clientele includes Abbott Laboratories, Myanmar Telecom, RWE N Power, EON, Kindred Healthcare, Kindred at Home, ABB.
• Demonstrated aptitude for managing stakeholders at the CIO and COO levels. Ability to enhance and manage a portfolio of IT managed services, cloud services, and product management while managing stakeholder expectations.
• Proven ability to recommend improvisations that may be in the form of business process change, enhance user experience, continuous service improvements, service level management/agreements.
• Expert in backlog management, feature prioritization, SLAs/KPIs, scope, incident, problem and change management, release management.
• Liaison between business and technical teams, drive technical team through the development of features while bearing the ownership of IT product & services.
• Efficient in working with cross functional teams including Architects, Platform teams, UI/UX, Development, QA, Business Managers, ServiceNow, SAP ERP product etc.
• Demonstrated aptitude as a collaborator, leader, or independent contributor with the capacity to perform well under pressure in a project context.
• Product Management: Stakeholder management, solution proposal, business value case mapping, sanction papers, budget sanctions/approvals, project planning, kick off meeting and minutes, product roadmap development, scope management, backlog management, change management, epic-feature roadmap planning, team onboarding, vendor negotiation.
• Tools: Google Collabs, Jupyter Notebook (Anaconda3), Confluence, JIRA, ServiceNow, BMC Remedy, MS-Visio, Service-Now, MS-Office Suite.
• Scrum Master – Certified Scrum Master (Certificate ID: 001593152).
• PRINCE2 Agile® Practitioner Certificate in Agile Project Management (Certificate Number: GR649011075DA).
• ITIL® 4 Foundation Certificate in IT Service Management (Certificate Number: GR671186391DA).
• Microsoft Technology Associate (Certificate ID: w6R9h-48CC).
• “Extra Miler Certificate of Appreciation” WIPRO, Cloud & Infrastructure Services Business Unit.
Designation : | Project Manager |
Highest Education : | Post Graduate Degree |
Open For Job : | Open for Job Change |
Job Skill : | ITIL, Incident Management, Customer Service Associate, Service Desk Analyst, SAP, ERP, HANA, BMC, Project Management, Project Planning, JIRA, confluence, S/4HANA |
Work Experience : | 11 - 15 years |
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