Project and Service Delivery Experience
This information provides highlights of experience in project and service delivery during me tenure in British Telecom Global Services and IBM Global Technology Service.
British Telecom Global Services
Name of Project:
Expediting an urgent request from a commercial client to implement an MPLS line in Markham Canada.
Requested Timeline:
Client requested completion timeline of two weeks versus 120 days standard delivery lead time.
Action:
1. Highlighted the urgency to important stakeholders.
2. Managing conflicts of interest.
3. Utilising diplomatic relationship with my order management counter-parts in North America for an urgent intervention by ensuring urgent order is picked up and local Bell Canada telecom to pick up order instead of going through stipulated system process. Further actions were influencing appropriate parties to bypass process with agreement from stakeholders.
Completed Timeline:
32 business day.
Achievement:
British Telecom Role Model Award with Cash Prize of £1,000 due to surplus of £0.8million in revenue for the fiscal quarter.
IBM Global Technology Services
Day-to-day responsibilities:
• Checking SLA of important parameters of mainframe – batch jobs execution time, thresholds of MIPS (CPU), database, storage, important application performance in the morning before having daily incident call with Cathay Pacific Incident Team to update happenings of day before.
• Fine tuning of parameters ensuring not exceeding thresholds.
• Working with technical teams on all related issues and preventive measurements from becoming incidents.
• Ensuring technical teams are submitting Change requests to remedy system prior to deadline, reviewing and understanding Change request and implications before having no-weekly meetings with Cathay Pacific Change Management Team to present all Change and follow up with their approvals.
• Ad hoc requests from Cathay Pacific.
• Monthly SLA reports with time consumption of 2 weeks for completion, review with my functional manager in Australia before having monty meeting with Cathay Pacific addressing issues and measurement plans.
• Influenced Cathay Pacific to upgrade mainframe resources due to prolonged and unavoidable multiple breaches of SLA.
Project:
• Technology Refreshment Program
• A project manager in Brisbane Australia was assigned with Scope of Work.
• My duties – working with technical teams in ensuring tests were successful before performing in production mainframe, drive Cathay Pacific Change Management Team to approval Change.
Project Timeline:
• 7 months versus Cathay Pacific’s request of 4 months versus SLA time line of 12 months.
Achievement:
Bringing in a revenue of AUD 1.86m due from the technicolour refreshment program with good performance.
Designation : | Project Manager |
Highest Education : | Graduate Degree |
Open For Job : | Immediately Available |
Job Skill : | ITIL , Project Management |
Work Experience : | 16 - 20 years |
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