I have around 17 years of IT experience including more than 8 years of Service Delivery Manager experience with application support projects based on ITIL framework where we provided GNDM model support based on the ticketing tools like BMC Remedy and Service Now.. I have successfully multiple teams like Service Desk, Service Integration, Vendor Management team and Automation team to ensure the smooth delivery of the project by complying with the agreed SLAs and KPIs.
Currently am working as Program Associate Director at NTTDATA Services, in a product development program within HealthCare vertical. Digital Health Platform (DHP) is a set of IP based NTTDATA products in benefit shopping, quoting, payment & enrolment on variety of health insurance plans in Individual & Group marketplace segment. I am leading the Core Product Development team to enhance the Product capabilities together with supporting the Product enhancements for the existing live customers of DHP.
Experience with Service Transitions with multiple vendors for new applications.
I am a certified Scrum Master together with ITIL V3 foundation and PRINCE2. I also have relevant Microsoft certifications (70-443, 70-462 and 70-528) for SQL Server Database Administration.
Designation : | Program Associate Director |
Highest Education : | Post Graduate Degree |
Open For Job : | Open for Job Change |
Job Skill : | Agile, Delivery Manager |
Work Experience : | 16 - 20 years |
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