Dedicated and results-oriented IT Service Desk professional with 2 years of experience in providing exceptional technical support and customer service. Proficient in troubleshooting hardware and software issues, resolving technical problems, and ensuring prompt resolution of service requests. Skilled in utilizing ticketing systems, remote support tools, and knowledge bases to efficiently handle a high volume of user inquiries. Strong communication and interpersonal skills enable me to effectively communicate complex technical concepts to non-technical users Committed to delivering excellent customer satisfaction by delivering timely solutions and maintaining a positive and empathetic approach. Seeking opportunities to leverage my skills and contribute to a dynamic IT environment where I can further enhance my expertise in service desk operations. ITIL Foundation certified and constantly seeking professional development opportunities to stay up-to-date with emerging technologies.
Designation : | Service desk analyst |
Highest Education : | Diploma |
Open For Job : | Immediately Available |
Job Skill : | Troubleshooting, ITIL, Windows, Service Desk Analyst, MS Office, Servicenow |
Work Experience : | 2 Years |
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