Currently i am working with Willis towers Watson as an Analyst :
I started my career in the then newly booming Contact centre Industry, in Customer service. It was an amazing experience in respect of learning a new culture , reinventing and understanding myself.
The experience there taught me to be patient, empathetic, confident and yes always answer a customer with a smile.
This experience and learning helped me in my next role and post at Kotak Mahindra Bank.
Where I was a customer care officer handling customers via Phone and emails, then at Branch Banking as a Cashier and a Service delivery Officer. The roles and responsibilities though different was fun and challenging at the same time.
I have also help train new recruits, quality checks, Complaint Handling, Customer care and branch audits.
The experience at Kotak helped me to be a team player (as I had to manage by branch), again empathy came in very handy here, trying to find solutions in the difficult of situation to help customers and colleagues, Patience ( I learned is very crucial in all aspects of life). Always be open to learning new things(as it is said learning never ends), I am a fast learner.
With my current role in the insurance sector for aviation industry, I handle Claims. Dealing with underwriters, and clients, also with our colleagues from UK in handling and execution of a claim received.
Designation : | Analyst |
Highest Education : | Graduate Degree |
Open For Job : | Open for Job Change |
Job Skill : | MS Office, communication, team player |
Work Experience : | 11 - 15 years |
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