Am a optimistic person , I played a pivotal role in evaluating and monitoring customer interactions to ensure compliance with quality standards and provide actionable feedback to agents. I developed a deep understanding of the importance of clear communication, empathy, and problem-solving in delivering outstanding customer service. I'm proficient in utilizing call recording systems, quality monitoring software, and evaluation frameworks to objectively assess calls and provide comprehensive feedback. I've successfully collaborated with training teams to design targeted coaching sessions that result in improved agent performance and increased customer satisfaction scores.
One of my strengths is identifying trends and patterns in customer interactions, which has led to the implementation of process improvements that positively impact call quality and overall customer experience. I'm committed to maintaining a balance between compliance and customer-centricity, ensuring that agents have the tools they need to excel in their roles.
Designation : | Quality Analyst |
Highest Education : | Graduate Degree |
Open For Job : | Immediately Available |
Job Skill : | CRM tool , Lead Square, MS Office, Communication, Google Sites |
Work Experience : | 7 years |
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