Customer Support - S-Cube

Date Posted: Sep 22, 2021

Job Detail

  • Remote/WFH:
  • Location:
    Petaling Jaya, Selangor, Malaysia
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Morning)
  • Career Level:
    Experienced Professional
  • Positions:
  • Experience:
    3 Year
  • Degree:
  • Apply Before:
    Dec 31, 2021
  • Visa Sponsor:
    No only open for local candidates

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Valid for application before Dec 31, 2021 12:12 PM

Job Description

Job Overview

The Customer Support Executive plays a vital role as the front-liner of the company. The position will have a direct impact on the company’s brand, public reputation, and customer satisfaction. The main responsibility is to help resolve customers’ issues.

Job Responsibilities :

• Responding to customer calls, emails, or trouble tickets.
• Answer 1st level online support chats professionally.
• Handle and resolve customer inquiries.
• Identify and escalate issues.
• Follow up customer chats with email where necessary.
• Perform any ad-hoc translations from English to native language if necessary.
• Review customer’s documents literature.

Requirements :

• Good time management. (Punctuality is a MUST)
• Good verbal and written skills both in English and Mandarin. (Extra language will be an added advantage)
• PC literature and understand Microsoft office with ease.
• With experience in e-commerce support is an added advantage
• Good communication skills are needed to handle and respond to questions and feedback from customers, acting as online customer support.
• Discipline and honest


EPF, SOCSO, AL, MC, Medical Benefits

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This Job is eligible for Joining Bonus
Earn $128.57 Once you are hired *
Valid for application before Dec 31, 2021 12:12 PM

Company Overview

Kuala Lumpur, Kuala Lumpur, Malaysia

We provide a full suite of Retail solutions, from POS, CRM, ERP, Online Market Places and Retail Analytics. Over the years, S-Cube has built strong partnerships in order to deliver unparalleled solutions to our clients.

We combine the strength of our partner's technology with our proprietary technology, to deliver a full suite of Retail digital solutions for every business needs.

Our technology can be implemented as a fully integrated suite of technology, or implement in modules to complement your existing technology investments.

All our solutions come with role-based user identity management features, which can either be implemented using our user admin system or integrated into your existing user management systems.

* Terms & Conditions apply