Customer Service Advisor (Korean Speaker) job In Bayan Lepas by Teleperformance

Customer Service Advisor (Korean Speaker) - Teleperformance

Bayan Lepas, Penang, Malaysia
Apply by: Oct 30, 2024
5 Vacancy
Local Candidates (Malaysia)
Salary: 5000 MYR - 7000 MYR
Shift: Rotating
Career Level: Entry Level
Degree: Graduate
Experience: Year

Full Time/Permanent
Work from Office

Apply For Job

Job Description

Short Overview of Job Responsibilities

Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media online marketplace.

Responsibilities:

Responsible to resolve customer queries in a timely and accurate way through call, email or chat
Identify customer needs and assist them in using specific features and functionalities in the social media platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about social media products and community standards
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Identify inefficiencies in workflows and suggest solutions
Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements:

Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
Prior working experiences in customer-oriented product environment, sales, consulting, or operations role
Ability to follow process and collaborate effectively to work in a team
Excellent written and communication skills in native and English language
Basic knowledge on Social media platforms as well as Computer operations

Preferred Qualifications:

Experience in online advertising at a major media agency or publisher
Email and chat support experience as an advantage
Pre-sales experience; able to deliver product value proposition
Have exceptional grammar typing accuracy skills – experience with business communication
Patience when handling tough cases
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
Flexible in shifting schedule