CORE PURPOSE OF THE JOB (Why this role exists & what is the overall aim of this role) To assist with planning and implementing R/3 upgrades, kernel patches, OSS Notes, LCP releases, and Hot Packages. It is also responsible for technical recommendations, system tuning, monitoring, and troubleshooting problems with the software and hardware. Daily duties include performance checks, backups, transports, and monthly reporting, by assist in supporting the SAP infrastructure tools such as automated job schedulers, report management, and system monitors.
AREAS OF RESPONSIBILITY (AOR) SUCCESS INDICATORS 1. Turn-around time on assigned tasks. 2. Monitor performance & system tuning. 3. Follow-up on the implementation of SOP. 1. Compliance with Business Systems Policies & Procedures. 2. Compliance with Business Systems Policies & Procedures. 3. Issues log control.
ACTIVITIES a. Decision Making Authority - To include level of decision making involved in job and the amount of assistance provided. b. Resource controlled - To include staff, budget size, etc. c. Job complexity - To include number of units controlled and variety of tasks/problems to be solved. d. Policy compliance - Perform SAP Basis Administrator duties such as applying upgrades, patches, system tuning, performance monitoring, database management and troubleshooting. This also includes daily responsibilities such as transports, backups, and problem reporting. - Recommend technical enhancements to SAP hardware and software. - Assist with developing standards, procedures, and audit controls for the SAP environment. - Automate, where possible, daily tasks and mundane procedures. - Work with Level 1 (SAP Functional Team) personnel on SAP training, monitoring, and problem resolution. - Assist with supporting SAP infrastructure management software such as report management, job scheduling, problem and change management, and performance monitoring. - Provide on-call support on a rotational basis and as needed. - Perform other duties as requested by management.