We are looking for a Support Specialist with support case management experience to handle level 2 & level 3 TAC support for our leading customer. Incumbent will support various end customers, in resolving their technical issues or escalate to proper stakeholders.
In this role you will be managing cases from various end customers across the geography using the case management tool, via web-based portal or via incoming call. You will be working with multiple internal tools to resolve the issues as per the SLA/KPI. You are also expected to have a high case
What we offer:
Market linked compensation and benefits