L2/L3 TAC Engineer - SRKay Consulting Group
- Bengaluru, Karnataka, India
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (India)
- Shift: Third Shift (Night)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Full Time/Permanent (hiring on behalf)
- Work from Office
Job Description
We are looking for a Support Specialist with support case management experience to handle level 2 & level 3 TAC support for our leading customer. Incumbent will support various end customers, in resolving their technical issues or escalate to proper stakeholders.
In this role you will be managing cases from various end customers across the geography using the case management tool, via web-based portal or via incoming call. You will be working with multiple internal tools to resolve the issues as per the SLA/KPI. You are also expected to have a high case
management understanding.
KEY AREAS:
- TCP/IP, DNS, DHCP
- SSL, HTTP, HTTPS
- IPSec
- Wireshark
Technical Skills:
- Excellent customer-facing communication skills
- Strong knowledge of networking concepts and ability to troubleshoot complex networking issues across multiple OSI layers
- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
- Authentication systems such as LDAP, MS AD, SAML, etc
- Knowledge of protocols such as TCP, UDP, HTTP, FTP, DNS, DHCP, etc.
- Familiar with operating systems such as Linux, Windows, and Free BSD
- Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark, Web debugging tools like fiddler, netmon, etc.
Our Requirements:
- Bachelor’s degree
- Minimum 2 year in the relevant field
- Understanding of case management operations and process.
- Demonstrated ability to collaborate cross-functionally with multiple teams and stakeholders.
- Demonstrated ability to adapt to new tools and learn quickly.
- Be self-motivated, organized, and work independently in a fast-paced, dynamic environment.
- Excellent written and verbal communication skills for the purpose of communicating with customers of any level.
What we offer:
- Multisport card
- Private health insurance
- Subsidized meals
Benefits
Market linked compensation and benefits
Skills Required
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