L2/L3 TAC Engineer - SCIKEY

Date Posted: Jun 10, 2021

Job Detail

  • Remote/WFH:
    No
  • Location:
    Bengaluru, Karnataka, India
  • Company:
  • Type:
    Full Time/Permanent (hiring on behalf)
  • Shift:
    Third Shift (Night)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    8 Year
  • Degree:
    Graduate
  • Apply Before:
    Jul 31, 2021
  • Visa Sponsor:
    No only open for local candidates

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Valid for application before Jul 31, 2021 12:07 PM

Job Description

We are looking for a Support Specialist with support case management experience to handle level 2 & level 3 TAC support for our leading customer. Incumbent will support various end customers, in resolving their technical issues or escalate to proper stakeholders.

In this role you will be managing cases from various end customers across the geography using the case management tool, via web-based portal or via incoming call. You will be working with multiple internal tools to resolve the issues as per the SLA/KPI. You are also expected to have a high case

management understanding.

 

KEY AREAS:

  • TCP/IP, DNS, DHCP
  • SSL, HTTP, HTTPS
  • IPSec
  • Wireshark

 

Technical Skills:

 

  • Excellent customer-facing communication skills
  • Strong knowledge of networking concepts and ability to troubleshoot complex networking issues across multiple OSI layers
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD, SAML, etc
  • Knowledge of protocols such as TCP, UDP, HTTP, FTP, DNS, DHCP, etc.
  • Familiar with operating systems such as Linux, Windows, and Free BSD
  • Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcpdump, Wireshark, Web debugging tools like fiddler, netmon, etc.

 

 

 

Our Requirements:

 

  • Bachelor’s degree
  • Minimum 2 year in the relevant field
  • Understanding of case management operations and process.
  • Demonstrated ability to collaborate cross-functionally with multiple teams and stakeholders.
  • Demonstrated ability to adapt to new tools and learn quickly.
  • Be self-motivated, organized, and work independently in a fast-paced, dynamic environment.
  • Excellent written and verbal communication skills for the purpose of communicating with customers of any level.

 

 

 

 

What we offer:

 

  • Multisport card
  • Private health insurance
  • Subsidized meals

Benefits

Market linked compensation and benefits

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This Job is eligible for Joining Bonus
Earn $71.43 Once you are hired *
Valid for application before Jul 31, 2021 12:07 PM

Company Overview

SCIKEY is a Digital Platform for Jobs, Work & Business solutions, supported by a Professional Network and an integrated Services Ecosystem. It enables enterprises, businesses, job seekers, freelancers, and gig workers around the world. With its online events, learning & certifications, assessments, ranking & awards, content promotion tools, SaaS solutions for business, a global consulting ecosystem, and more, companies can get the best deals in one place.
'SCIKEY Assured,' a premium managed services offering by SCIKEY, delivers the best outcomes to enterprise customers globally for talent and technology solutions getting delivered offshore, remotely, or on-premise. We are super-proud to be working with some of the world's most iconic Fortune1000 brands.
Better Work. Better Business. Better Life. Better World.


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