Guarantee Period : 90 days (Minimum employment timeline to receive referral earning)
We are looking for a Support Specialist with support case management experience to handle level 2 & level 3 TAC support for our leading customer. Incumbent will support various end customers, in resolving their technical issues or escalate to proper stakeholders.
In this role you will be managing cases from various end customers across the geography using the case management tool, via web-based portal or via incoming call. You will be working with multiple internal tools to resolve the issues as per the SLA/KPI. You are also expected to have a high case
management understanding.
KEY AREAS:
Technical Skills:
Our Requirements:
What we offer:
Market linked compensation and benefits
SCIKEY is a Digital Platform for Jobs, Work & Business solutions, supported by a Professional Network and an integrated Services Ecosystem. It enables enterprises, businesses, job seekers, freelancers, and gig workers around the world. With its online events, learning & certifications, assessments, ranking & awards, content promotion tools, SaaS solutions for business, a global consulting ecosystem, and more, companies can get the best deals in one place.
'SCIKEY Assured,' a premium managed services offering by SCIKEY, delivers the best outcomes to enterprise customers globally for talent and technology solutions getting delivered offshore, remotely, or on-premise. We are super-proud to be working with some of the world's most iconic Fortune1000 brands.
Better Work. Better Business. Better Life. Better World.
