RESPONSIBILITIES
• To support customer service operations and provide excellent customer experience to customers
• Attend inbound calls in a courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.
• Attend to SMS received via Volare Inbox diligently and appropriate action is taken to close the log.
• To attend admin functions i.e., enquiry from emails
• Generate reports and perform analysis for the department
• Diligently perform relief function as assigned in absence of any team member
JOB REQUIREMENTS
▪ Degree in any field with at least 2 years of working experience in the Customer Service field
▪ Effective in multitasking and a good team player
▪ Good communication and interpersonal skills
▪ Well versed in English and Bahasa Malaysia
▪ Proficiency in Mandarin will be added advantage
Higher EPF Contribution, Socso, AL,MC, Medical Benefits and other employee benefits
Toyota Capital Malaysia Sdn. Bhd. offers financing solutions. The Company specializes in vehicle financing
