Executive, Customer Experience - Toyota Capital Malaysia Sdn Bhd

Date Posted: Aug 25, 2021

Job Detail

  • Remote/WFH:
    No
  • Location:
    Petaling Jaya, Selangor, Malaysia
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Morning)
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    2 Year
  • Degree:
    Graduate
  • Apply Before:
    Nov 30, 2021
  • Visa Sponsor:
    No only open for local candidates

Job Description

RESPONSIBILITIES
• To support customer service operations and provide excellent customer experience to customers
• Attend inbound calls in a courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence.
• Attend to SMS received via Volare Inbox diligently and appropriate action is taken to close the log.
• To attend admin functions i.e., enquiry from emails
• Generate reports and perform analysis for the department
• Diligently perform relief function as assigned in absence of any team member


JOB REQUIREMENTS
▪ Degree in any field with at least 2 years of working experience in the Customer Service field
▪ Effective in multitasking and a good team player
▪ Good communication and interpersonal skills
▪ Well versed in English and Bahasa Malaysia
▪ Proficiency in Mandarin will be added advantage

Benefits

Higher EPF Contribution, Socso, AL,MC, Medical Benefits and other employee benefits