Jobs at SRKay Consulting Group

Enterprise Support Escalation Engineer - SRKay Consulting Group

  • Bengaluru, Karnataka, India
  • Apply by: Jan 01, 2026
  • 1 Vacancy
  • Local Candidates (India)
  • Shift: Rotating
  • Career Level: Entry Level
  • Degree: Graduate
  • Experience: Year
  • Full Time/Permanent (hiring on behalf)
  • Work from Office
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Job Description

Responsibilities: 

  • Facilitate, follow, enforce and improve the overall enterprise escalations process.
  • Lead enterprise escalation resolutions effort - requires extensive analysis, troubleshooting and possibly, collaboration with product development teams.
  • Investigate both platforms (OS, infrastructure, network, etc.) and product issues.
  • Analyze complex customer technical problems and resolve them in a timely manner, as per SLAs.
  • Work with support and product teams to update knowledge base documentation.
  • Assist other engineering teams with testing and validation, as needed.
  • Serve as a senior resource / subject matter expert (SME) for other team members or internal customers.
  • Conduct detailed root cause analysis to identify source of the issues & come up with solutions to permanently resolve them.
  • Help guide and educate team members.
  • Proactively anticipate and resolve problems. Create processes to support change.
  • Demonstrate proficient knowledge of best practices, standards, technologies and procedures.

 

Our product is highly technical - it's a SaaS product with an on-premises, enterprise component that our customers deploy in their corporate IT environments.  Enterprise Technical Support Engineer is expected to have sharp analytical skills as well as in-depth technical expertise to be able to troubleshoot different aspects of our customers’ complex IT environments (that our product would be a part of).
  

Qualifications and experience: 

  • 1-3 years of IT operations experience.
  • Experience and understanding of the following:
  • Network Infrastructure & Security. - VPN, DNS, VLANs, Firewalls
  • Network protocols -DNS, TCP/IP, DHCP, HTTP/s, SSL 
  • Knowledge of operating systems administration & internals such as:
  • Windows Server and Linux (RHEL/CentOS)
  • Cronjobs 
  • Docker 
  • Kubernetes
  • Knowledge of PowerShell scripting
  • Working knowledge of Enterprise Server Platforms is a plus
  • Knowledge of Cloud infrastructure AWS, GCP is good to have
  • Understanding of Data center operations, server imaging solutions is a plus
  • Excellent verbal and written communications skills.
  • Ability to learn quickly and perform effectively under pressure.
  • Strong technical aptitude.
  • Bachelor’s degree – Computer Science, Information Technology, or related field.
Benefits
Market linked compensation and benefits
Skills Required
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