Customer Service B2C - Mandarin Speaker - Carsome

Date Posted: Aug 19, 2021

Job Detail

  • Remote/WFH:
    No
  • Location:
    Petaling Jaya, Selangor, Malaysia
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    1 Year
  • Degree:
    High School
  • Apply Before:
    Oct 31, 2021
  • Visa Sponsor:
    No only open for local candidates

Job Description

Job Responsibilities: 

  • Call Outbound provided leads via Carsome’s CRM system & handle WhatsApp enquiries from website.
  • Attend to customer enquiries by providing correct information regarding Carsome’s used car business product & service offerings.
  • Support customers in account registration and test drive booking process
  • Remind and confirm customers’ test drive appointment(s)
  • Proactively persuade customer to reconsider appointment cancellations.
  • Proactively inform customer of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction and delight in carrying out responsibilities.
  • Correctly identifying, assessing, and resolving customers' true needs by clarifying the problem/issue; determining the root cause; selecting and explaining the best solution to problem.
  • Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
  • Call Outbound provided leads via Carsome’s CRM system & handle WhatsApp enquiries from website.
  • Attend to customer enquiries by providing correct information regarding Carsome’s used car business product & service offerings.
  • Support customers in account registration and test drive booking process
  • Remind and confirm customers’ test drive appointment(s)
  • Proactively persuade customer to reconsider appointment cancellations.
  • Proactively inform customer of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction and delight in carrying out responsibilities.
  • Correctly identifying, assessing, and resolving customers' true needs by clarifying the problem/issue; determining the root cause; selecting and explaining the best solution to problem.
  • Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided.
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.

 

Requirements

  • Education: SPM/Diploma/Degree
  • Proven Customer Support/Service - Telemarketing, Sales.
  • Able to work during weekends.
  • Prior professional experience in automotive industry preferred but not compulsory.
  • Prior professional exposure in hospitality industry highly valued.
  • Candidate must willing to work on Public holiday,Weekend and alternate 6 days
  • Location is at Ara damansara,PJ
  • Strong Mandarin, English & Bahasa Malaysia communication skills.
  • Open to fresh graduates with strong communication skills.

 

Technical Competence:

  • Strong phone contact handling skills and active listening 
  • Adequate computer proficiency and familiar with common CRM systems and practice

Behavioural Requirements:

  • Flexible, open minded, empathetic, competitive, proactive.
  • Emphathetic customer orientation and ability to adapt/respond to different types of characters.
  • Accountable, able to multi-task, adaptable to changes quickly, open to learning, customer centric, committed to personal and team objectives, able to work under pressure, good time management, team player

Benefits

EPF, SOCSO, AL, MC, Medical Benefits and Dental.

Job is expired

Company Overview

Petaling Jaya, Selangor, Malaysia

Carsome is Southeast Asia’s largest online used car trading platform with presence in Malaysia, Indonesia, Thailand and Singapore. It aims to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience. Carsome provides end-to-end solutions to consumers and used car dealers, from car inspection, ownership transfer to financing, promising a service that is trusted, convenient and fast. Carsome currently transacts more than 40,000 cars annually totalling more than US$600 million in transacted value, and has over 900 employees across all its offices. For more information, please visit www.carsome.com.