Voice & Network Operation Engineer - AIA Berhad
- Cyberjaya, Selangor, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (Malaysia)
- Salary: 10000 MYR - 13000 MYR
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Full Time/Permanent
- Work from Office
Job is expired
Job Description
- Manage and provide technical support of Network and Voice Infrastructure and services covering Contact Center, Staff Telephony
- Capacity planning for managed infrastructure
- Handling of Voice related projects including managing changes in IVR Call Flow for Contact Center
- Experience in Cloud deployment for both Voice and infrastructure.
- Manage and provide technical support to video conferencing system (Cisco, Poly, Teams)
- Explore, evaluate, design, propose, deploy and implement network infrastructure changes or improvements.
- Create and updating of network/voice infrastructure documentation. Including maintaining and update of activity reports, license usage, agent listing, inventory, standard operating procedures (SOPs) documents and checklists, risk and issues logs and required artifacts.
- Familiar with ITIL process for Incident, problem and change management
- Provide vulnerability assessment including addressing of vulnerability gaps in accordance to dictated policy.
- Work with Cloud Architect and application developers on solutioning, designing of the required platform for deployment.
- Deploying, managing, and operating scalable, highly available, extensible and fault tolerant voice/ network systems on Cloud Infrastructure
- Conduct Performance Tuning and system analysis
Requirements:
- At least 5 years of hands on network, telephony operation and minimum 2 years of project management experience.
- Working knowledge in the areas such as Network NMS, Firewalls, Proxy servers, Routers, Switches, Radius servers, Wireless Controllers, Unified Communications.
- Working knowledge of various dynamic routing protocols such as BGP, EIGRP, OSPF etc.
- CCNP certification preferred.
- Knowledge on Azure or AWS cloud will be added advantage
- Self-motivated with good interpersonal and communications skills who is able to work independently.
- Strong analytical, problem solving and documentation skills.
- Degree in Computer Engineering / Information Technology or equivalent Candidate without a Degree but has vast network experience will be considered.
Benefits
Health
Dental
Vision
Dental
Vision