Telephony Engineer - SRKay Consulting Group
- Petaling Jaya, Selangor, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (Malaysia)
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Full Time/Permanent (hiring on behalf)
- Work from Office
Job Description
Job tasks and required skills:
o Support maintaining a large, complex and highly resilient voice infrastructure.
o Manage, configure, troubleshoot and assure service supporting all aspects of a Cisco voice and data network..
o Develop technical policy and work instructions and reporting in support of an enterprise IP telephony network.
o Troubleshoot and resolve complex technical problems utilizing expert knowledge of SIP signaling and call-flows.
o Troubleshoot remote site registration, signaling and media problems.
o Configure route plans, route lists, device profiles, calling search spaces, and route partitions. Validate change requests and ensure accuracy.
o Manage troubleshoot and configure Cisco Unity Connection features, subscribers, call handlers and call routing rules.
o Support scope - US, Canada and South America hence work hours will be from 23:00 to 07:00 Malaysian Time.
- Required skills:
o Experience with Cisco Voice platforms, Cisco Unified Communications Manager (CUCM), Unity and Cisco Unified Boundary Element (CUBE).
o Must be organized, document oriented, possess skills in Visio diagramming, and understand WAN principals
o Good customer service skills
o Ability to work as part of a geographically dispersed team
o Support language – English (Note: Spanish would be nice to have for South America)