Jobs at SRKay Consulting Group

Telephony Engineer - SRKay Consulting Group

  • Petaling Jaya, Selangor, Malaysia
  • Apply by: Jan 01, 2026
  • 1 Vacancy
  • Local Candidates (Malaysia)
  • Shift: First Shift (Morning)
  • Career Level: Experienced Professional
  • Degree: Graduate
  • Experience: Year
  • Full Time/Permanent (hiring on behalf)
  • Work from Office
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Job Description

Job tasks and required skills:

o       Support maintaining a large, complex and highly resilient voice infrastructure.

o       Manage, configure, troubleshoot and assure service supporting all aspects of a Cisco voice and data network..

o       Develop technical policy and work instructions and reporting in support of an enterprise IP telephony network.

o       Troubleshoot and resolve complex technical problems utilizing expert knowledge of SIP signaling and call-flows.

o       Troubleshoot remote site registration, signaling and media problems.

o       Configure route plans, route lists, device profiles, calling search spaces, and route partitions. Validate change requests and ensure accuracy.

o       Manage troubleshoot and configure Cisco Unity Connection features, subscribers, call handlers and call routing rules.

o       Support scope - US, Canada and South America hence work hours will be from 23:00 to 07:00 Malaysian Time.

  • Required skills:

o       Experience with Cisco Voice platforms, Cisco Unified Communications Manager (CUCM), Unity and Cisco Unified Boundary Element (CUBE).

o       Must be organized, document oriented, possess skills in Visio diagramming, and understand WAN principals

o       Good customer service skills

o       Ability to work as part of a geographically dispersed team

o       Support language – English (Note: Spanish would be nice to have for South America)

Skills Required