Telemarketing Representative (Indonesian Language) - SRKay Consulting Group

  • George Town, Penang, Malaysia
  • Apply by: Oct 30, 2024
  • 1 Vacancy
  • Local Candidates (Malaysia)
  • Salary: 3000 MYR - 3500 MYR
  • Career Level: Entry Level
  • Degree: Graduate
  • Experience: Year
  • Full Time/Permanent (hiring on behalf)
  • Work from Office
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Job Description

Short Overview of Job Responsibilities

Telesales Representatives (TSR) are sales representatives responsible for reaching out to potential clients over the telephone. Telesales Representative responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

Responsibilities:

• Provide personal butler service for cloud customers to improve the overall sales revenue and reduce the customer churn rate.
• Reach out to customers over the telephone to address customers' questions, provide excellent customer experience, and maintain good customer relationships.
• Capture customers’ implicit requirements boost the renewal rate and increase average order value through upselling and cross-selling.
• Improve customer service standards to reduce the customer churn rate.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Qualifications & Requirements:

• College degree or above
• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• Prior working experiences as inside sale/telesales for at least 1 year
• Ability to follow the process and collaborate effectively to work in a team
• Excellent skills in communication, logical reasoning and creative thinking
• Fast learner with strong interests in public cloud products and technologies

Benefits

Medical benefit (in & outpatient and hospitalization)
Dental and optical allowance
10 days Annual Leave
14 days Medical Leave
Language allowance

Skills Required