Job Purpose :
SNOC is centralized Network Operation center responsible for FCAPS for VIL PAN India network across all technologies and domains through highly skilled People, well stitched Processes & state of the art Tools.
Messaging a sub-domain VAS in Telecom business is a critical platform to provide messaging service to customers. It requires skillful and seasoned professionals with lot of Process Compliances to ensure
Maximizing Messaging domain ( SMSC, MMSC, WAPGw, etc., ) Service and its availability
Enhancing customer experience with seamless experience, Speed and Digitalization.
To achieve the objective, Team Lead Messaging needs to discharge pivotal responsibilities of:
As SME (Subject Matter Expert) – Messaging responsible for managing service of SMS, MMS, WAPGw, etc., to customers. Undertake service restoration of major and Critical incidents in Messaging domain , drive the process to ensure that service is restored as quickly as possible, minimising the adverse impact on business operations, and ensuring that the best possible levels of service quality and availability are maintained.
Responsible for assessing situations, making appropriate interventions, directing and facilitating resolution activity. Ensuring appropriate escalation, resolution teams and service management at their discretion during an incident.
Changes in messaging domain as per business requirement of enabling features like Anti Spamming (Regulatory mandate ), MMSC, WAPGw, etc., Work closely with the OEM support teams, Other SNOC sub functions like Problem Management, Change Management and Service management team to actively contribute to relevant parts of the Incident Management process.
Ensure highest availability of Messaging nodes like SMSC, MMSC, WAPGw, USSD, Balance Enquiry, Enterprise SMSC, etc network with hassle-free operations.
Overall responsible for overall Messaging operation of PAN India VIL network
Core Competencies, Knowledge, Experience :