L2 Application Engineer - Comviva Technologies
- Gurugram, Haryana, India
- Apply by: Jan 01, 2026
- 2 Vacancy
- Local Candidates (India)
- Salary: 1500000 INR - 2000000 INR
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Full Time/Permanent
- Work from Office
Job Description
Location : Gurgaon.
Opening: 2
Exp: 4-8 yrs
JD:
Job Description
We are looking for passionate people willing to work in a dynamic high growth environment. If you are passionate and love challenges while growing your career, there has never been a better time to join us.
Skills
- Advanced Troubleshooting skills in Linux/Solaris/Oracle/Cluster/Rack /Java/Tomcat/TCP/IP
- Knowledge of DB Performance reports (AWR/ADDM/ASH) / Storage Performance Reports (NAR Analysis)/OS Tuning Parameters/TCP Dump /Java Thread Dump
- Awareness of Hardware Issues related to server/storage/switches/Load Balancer/Network etc
- Knowledge of AWS/Azure/DevOps
Good knowledge of mobile money
Roles and Responsibilities
- Participate in local Ops Reviews
- Support & coordinate in preparing RCAs with backend support team
- Support & coordinate for all CRs to implemented on the system with Client & backend support team and L1 Team
- Make configuration change or apply patch to meet customer requirements or resolve complaints
- Drive Product and Process Quality Improvement
- Minimizing Customer escalations proactively with proper customer response and updates
- Analysis of Issue while escalating to L3 level/SMEs
- Maintain Key Accounts - Governance Model and Mechanism
- PPI score improvement
- Overlook and intervene in Compliances : Case Resolution details update in the FAQ tool
- Meeting First response time SLA , Using Ticketing Tool and Email and work with L1 team and SMEs on the same
- Support Ticket Reduction (Normalized as Average number of tickets per installation)
- Automation on the product/process to reduce manual efforts/misses
Benefits
Comviva is the global leader of mobility solutions catering to The Business of Tomorrows. The company is a subsidiary of Tech Mahindra and a part of the $21 billion Mahindra Group. Its extensive portfolio of solutions spans mobile finance, content, infotainment, customer value management, messaging, mobile data and managed VAS services. It enables service providers to enhance customer experience, rationalize costs and accelerate revenue growth. Comviva's solutions are deployed by over 130 mobile service providers and financial institutions in over 95 countries and enrich the lives of over two billion people to deliver a better future.
Skills Required
Share Job
Related Jobs
- 6 Vacancy
- Gurgaon
- Mar 09, 2022
- INR 80000 - INR 200000
- 5 Vacancy
- Gurgaon
- Mar 09, 2022
- INR 80000 - INR 200000
- 1 Vacancy
- Gurgaon
- Dec 25, 2020
- INR 200000 - INR 230000