Project Delivery: Utilize extensive K2 knowledge (Smart forms development) to design, develop and provide quality solutions. Engage in project lifecycle of Analyse & Design, Build, Test, Deployment, and Post Go Live
Incident Management - Review information, incidents, problems and analysis collected and escalated by IT Help Desk team. Incident tickets resolving with root-cause analysis, trouble-shooting and providing advises on SAP application system and processes
Change Request Management (Enhancement and Operational CR) -Evaluate application Change Requests (CR) for enhancements and fixes . Responsible for development end to end based on agreed business blueprint design and scope
Handle and deliver Incident tickets and Change Requests (CR) within agreed defined SLA and KPI. Ensure in timely and quality delivery of CR enhancements
Analyse user requirements and transform into IT solutions according to best practises.
Prepare technical documentation, test cases & scenarios, end-user documentation and manuals. Ensures systems changes are documented to sustain future support, maintenance and enhancements.
Timely report progress to Functional Lead
Receptive to performance and developmental feedback
Candidate should have a Degree in IT/Computer Science or equivalent
Minimum 6 year(s) of working experience in the followings:
Formed in July 2006, when Averis commenced operations it started with service offerings in Finance & Accounting, HR and IT Operations services. An MSC Malaysia Status Company, we operate out of Bangsar South, a vibrant location between Kuala Lumpur and Petaling Jaya.