We are hiring an IT Service Desk & Support Analyst – Google Workspace for our GCC client — a top retail brand in Europe .

SRKay Consulting Group is a consulting firm that helps Fortune 500 companies set up and scale Global Capability Centers (GCCs) in India. 

This opportunity gives you exposure to enterprise-scale initiatives in retail and supply chain, working alongside a peer group of talented engineers, architects, and domain specialists across geographies in a collaborative, innovation-driven environment. It’s a role that not only sharpens your technical expertise but also provides long-term visibility and growth within a global organization.

https://www.srkay.com/

Mode of Hire: Contract

Work Location-Bangalore, Manyata Tech park

Mode of Work :- 5 days WFO

Shift time :- 7 AM – 4 PM IST

Qualifications: 

• Diploma or above in Computer Science, Information Technology or relevant discipline 
• At least 6 years' solid experience in Information Technology Management preferably from professional service sector  
• In-depth understanding and hands on experience of implementing, managing and supporting IT systems, both hardware (e.g. clients, printers, AV/multimedia) and software. Basic network and infrastructure experiene preferable. Google Workspace (not only Gmail and Gdrive) 
• Results driven, forward thinking, excellent in problem solving and decision making, strong communication and tactful in dealing with people of all levels.  
• Excellent presentation skills for updating higher level Management (e.g Country Manager) 
• Proficient in English, both spoken and written. 
• Experience in leading an IT Service & Support team as a Manager or Assitant Manager 

What will you do? 

• The holder of the position is mainly responsible for the following areas in coordination with his / her superior: 

• Conduct project planning, manage projects and perform the local implementation of the projects rolled out by (regional) HQ 

• Provide system support on user enquiries and production issues 

• Lead and guide the team to complete assigned jobs and provide day-to-day system support (if applicable) 

• Face representatifes fro Business site to make sure changes are transparent 

• Conduct financial planing/analysis for the department budget of the regional entity 

• Work on standard operation procedures to constantly improve the service level 

• Monitors top tier customer problems and incidents to ensures a high level of response time and proper problem resolutions 

• Responsible for sourcing the local IT related hardware (guidelines provided by HQ) which is needed to support the local operation as well as the whole hardware lifecycle 

• Supports the Infrastructure department for local implementaitons with simple Hub/Server Room related tasks.  

• Togehter with the regional (Snr) IT Service & Support Manager sets the strategy and objectives for the whole IT Service & Support area in his country. 

• Providing guidance, supervises, sets goals and motivates his staff (if applicable) 

• Support/deputize the colleagues from other regions on tickets or projects if needed 

• Support and regular checks that the conference rooms are properly working 

• IT Support Engineer
• service desk
• IT Infrastructure
• Google Workspace