You are: (personality / competencies etc)

• Great leader with strong skillset and mature in managing infrastructure and driving people into achieving big ambitions

• You must be Passionate about the business i.e. You have the will to win by having deep insights of our Customers; focusing on what makes us successful; and setting ambitious goals and motivating people to deliver
• You are person who likes to listen and Explore opportunities for improvement i.e. You have the courage to challenge & be challenged; create visible change; and nurture creativity and innovation
• You are someone who ensures Excellent Execution from your people i.e You are driven by turning decisions into results by raising the bar; simplifying decision making; and delivering on decisions with quality
• You Empower People i.e. You believe in the capabilities of our people and set clear expectations; you guide, coach and support them through continuous feedback; and have trust in them and able to give responsibility to them
• You have active Engagement with team and internal stakeholder in order to collaborate and build winning spirit in the team.
• You maintain a strong sense of Integrity & Accountability always i.e. you take ownership of your results making the Code of Conduct a way of life; showing transparency and taking ownership;

• Someone who is highly regarded for his/her technical background and a specialist in technical management and delivery under Managed Organization.

Your responsibilities: (What is this role all about? What does the applicant have to do?)

• Support, develop and review overall Infrastructure checklist , maintaining a standardized and cost effective infrastructure environment e.g. failover test, boot up test, backup and restoration testing.
• Maintain inventory to ensure sufficient capacity is available to deliver cost effective infrastructure services.
• Collect, track and report key metrics
• Drive and lead regular tactical & SME forums with respective key stakeholders to develop business process requirement and address day to day challenges.
• Responsible to manage vendors and ensure IS/IT capacity, dimensioning, software & platform upgrade SLAs for the following IT processes are met.
• Incident Management - post implementation
• Change Management – project implementation
• Availability Management – design implementation
• IT Service Continuity Management – bugs management
• Problem Management – repetitive management
• Test Acceptance Management – 100% checklist and approval review
• Release Management – 100% checklist and approval review
• Demand Management – 100% checklist and approval review
• Service Request Management – 100% checklist and approval review
• Capacity Management – 100% checklist and approval review

• Responsible to review capacity & dimensioning planning data provision for the service and enhance optimization plan where required.
• Responsible in develop and enforce IT security policies and standards (security strategy set by ITA & Security)
• Responsible to validate requests received from functions against the prioritization requirements. Challenge teams wherever inputs are missing or are not as per defined guidelines
• Responsible in governing the maintenance of infrastructure availability, reliability, maintainability, serviceability & continuity requirements against the service and operating level agreements for the service stability and consistency rollout
• Drive various cost optimisation initiatives
• IS/IT Operating model fine tuning with technology IT blueprint guidance from key stakeholders
• Manage complex implementation process, project management and ensure vendor’s full compliance with the terms and conditions. Document and gaps compliance during implementation.
• Responsible to coach, process and tools Infrastructure planning & operation team with clear technology guidance
• Establish monitoring and metrics-driven processes to enable uptime and performance for key business systems.
• Regularly communicate with stakeholders via a variety of channels including presentations
• Negotiate with vendors for effective delivery of managed services.
• Establish, support, and ensure compliance with ITSM and InfoSec controls.
• Promote and ensure compliance with legal, InfoSec, business and operational best practices.
• Be available and participate 24/7 on critical managed services related incident escalation.

Your roles:

• To Drive IS/IT Infrastructure Governance and Manage existing infrastructure gaps and to Develop infrastructure solution/migration in project management & ensure operation readiness management includes server, DB, network, backup/restoration, windows, virtualization, cloud services & EUC to ensure maximize cost saving and stakeholder expectations

Your Merits: (these are must haves in terms of qualifications & experience & specific technical /professionals skills that you want from the applicant)

• At least a tertiary level qualification in professional Engineering, Technology , IT, Computer science from a recognized body, though extensive relevant experience
• You are someone with a broad technical mindset, innovative and has some understanding of business requirements and operating devops model in Digital services
• You must be able to make sure resourceful and available within your team to react to any issue at hand, and you must have the foresight in anticipating this.
• You will need to be someone who has solid experience in control IT Services and digital transformation process and tools capabilities.
• You have the mindset to ‘take the lead’ and deliver on the mandate
• More than 10 years working experience involve end to end IS/IT architecture development, operation and planning
• Technology Acumen: Understanding how the technical infrastructure supports the business
• Strong track record of technology delivery
• Demonstrated success in creating a delivery organization using relevant tools and processes
• Proven leadership and management skills
• Overall technical understanding of the applications & Excellent understanding for the business processes
• Excellent written and verbal communication skills in English

• DevOps