The Customer Support Executive plays a vital role as the front-liner of the company. The position will have a direct impact on the company’s brand, public reputation and customer satisfaction. The main responsibility is to help resolve customers’ issues.
Job Responsibilities • Responding to customer calls, emails, or trouble tickets. • Answer 1st level online support chats professionally. • Handle and resolve customer inquiries. • Identify and escalate issues. • Follow up customer chats with email where necessary. • Perform any ad-hoc translations from English to native language if necessary. • Review customer’s documents literature.
Requirements
• Good time management. (Punctuality is a MUST) • Good verbal and written skills both in English and Mandarin. (Extra language will be an advantage) • PC literature and understand Microsoft office with ease. • With experience in e-commerce support is an added advantage • Good communication skills are needed to handle and respond to questions and feedback from customers, acting as online customer support. • Discipline and honest
Benefits
EPF, SOCSO, AL, MC, Medical Benefits other employee benefits