As a Project Manager (Business Analyst), you’ll be responsible for all aspects of cross-disciplinary execution and data management. You’ll work with and manage technology platforms & vendors, and collaborate with internal and external teams to maximize efficiencies within the service delivery programs.  

Key Responsibilities:

• Forward-thinking and resourceful in scoping, defining & prioritizing critical business needs & requirements, and able to work fluidly with abstract and granular level of details 
• Preparing detailed specifications, building use cases & scenarios, consolidating and upkeeping good documentation
• Manage technology platforms & vendors, and collaborate with internal and external teams to maximize efficiencies within the services delivery
• Leading the development and growth of alliances with technology vendor partners
• Working with cross-capability teams to bring operational view to consultative projects
• Participate in new business RFI or RFP requests when necessary
• Contribute to proper training and onboarding processes for new team members
• Contribute to thought leadership / intellectual capital through creation of case studies, vendor partner experience, program optimization, etc.
• Experienced in gathering requirements and building bespoke product and enterprise solutions

·      A four-year degree and 3 to 5 years of experience in a direct marketing or software development environment with service delivery responsibility (preferably at a marketing agency)

·      Knowledge of cross channel execution (email, SMS, direct mail) and best practices including data security requirements, CAN SPAM compliance, etc.

·      Knowledge of the email marketing landscape, including Email Service Providers, Marketing Clouds, Marketing Automation platforms, and niche solutions providers

·      Familiarity with CRM, direct marketing channels and marketing automation solutions

·      Strong ability to instruct, coordinate and manage vendors in fast-paced, detail-oriented environment

·      Demonstrated aptitude and interest in process management to create workflow and campaign execution efficiencies 

·      Detail oriented, organized, and a master multi-tasker

·      Strong written and communication skills – you’re articulate and poised

·      Excellent project management skills – you keep pace in a fast-moving environment

·      Ability to work independently and with large cross departmental teams 

Good to Have:

·      Experience working with AEM, SFMC 

·      UX/UI framework experience 

• Application should be Malaysian citizens or hold relevant resident status.