Customer Support Lead - SCIKEY

Date Posted: May 10, 2021

Job Detail

  • Remote/WFH:
  • Location:
    Kuala Lumpur, Kuala Lumpur, Malaysia
  • Company:
  • Type:
  • Contract Period:
    12 Months
  • Shift:
  • Career Level:
    Experienced Professional
  • Positions:
  • Experience:
    4 Year
  • Apply Before:
    Jul 31, 2022
  • Visa Sponsor:
    No only open for local candidates

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Job Description

The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service. All aspects of the role will be customer-centric and to offer the best customer service in the industry. It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world. 


What you will do as a Customer Support Lead 

  • Provide the highest level of quality customer service, both internally and externally.
  • Engage with customers (chats, emails, phone calls) to provide the most relevant information in response to inquiries, concerns, and requests about our products, payment methods and services.
  • Train the new customer serice executive 
  • Escalate and liaise with other departments for issues such as payment and security related issues.
  • Ensure that all tasks and client-generated tickets are followed up and dealt with promptly in accordance with the company’s service standards.
  • Learn all about the Company and its products, how our Systems communicate with each other, any other information that can take you to the next level within the company.


Who you are 

  • Very strong verbal and written communication skills in Bahasa & English. Any other languages is a plus. 
  • 1 years’ experience from a similar customer support environment within the Forex and CFD trading industry is necessary.
  • High attention to detail.
  • A genuine desire to always deliver the best service possible to both external and internal clients in a timely manner.
  • Good knowledge of how the financial/investment markets work.
  • The ability to work with a fast-paced, agile team and balance multiple tasks at once.
  • The ability to adapt easily to an ever-changing regulatory environment.
  • The ability to do shift work.
  • Flexible to work on Malaysian Public holidays on rotation.
  • Eagerness to advance your career beyond the Customer Support department.


Bonus Points 

  • Experience in a startup online business.




Company Overview

Pune, Maharashtra, India

A digital platform for Jobs, Work & Talent Solutions. Our vision is to create jobs & work opportunities for billion minds. Our mission is to help employers worldwide get access to quality talent and talent solutions in a click.

'SCIKEY Assured,' a premium managed services offering by SCIKEY, delivers the best outcomes to enterprise customers globally for talent solutions getting delivered offshore, remotely, or on-premise. We are super-proud to be working with some of the world's most iconic Fortune1000 brands

Better Work. Better Business. Better Life. Better World.