Customer Experience Representative - SCIKEY

Date Posted: Sep 30, 2021

Job Detail

  • Remote/WFH:
    No
  • Location:
    Kuala Lumpur, Kuala Lumpur, Malaysia
  • Company:
  • Type:
    Full Time/Permanent (hiring on behalf)
  • Shift:
    First Shift (Morning)
  • Career Level:
    Entry Level
  • Positions:
    5
  • Experience:
    Fresh Graduate or No Experience
  • Degree:
    High School
  • Apply Before:
    Oct 31, 2021
  • Visa Sponsor:
    Yes we are open for foreign candidates

Job Description

JOB DESCRIPTION
• Professionally handle high volume incoming inquiries through calls, emails & chat from  Customer on Client products and services.
• Thoroughly and efficiently gather customer information, assess, and fulfil customer needs and
educate customer where applicable regarding products and services listed above.
• Resolve customer issues via emails/chat resolution guidelines and/or escalated process via
communicating in native Korean language.
• Manage customer sentiments based on native cultural nuances.
• Meet or exceed company and client performance metrics
• Maintain a balance between policy and customer benefits in decision making.
• Continuously evaluate and identify opportunities to drive process improvements that positively
impact our client and its customers.
• Responsible for customer detail compiling.
• Ability to manage Korean cultural, social, and political environment.
• Analytical skills.
• Ability to work under high pressure.
• Flexible to work in shifts.
• Integrity and drive.
• Energetic and Enthusiastic.
• Prompt and fast paced.
• Experience: 6-24 months experience in a call centre with University degree
• Previous experience in Customer Service/Email /Chat/Phone Support/Proofreading/Document
writing.
• Strong background in providing various levels of Korean language instruction.
• Prompt and fast paced.

KNOWLEDGE
• Experience: 6-24 months experience in a call centre with University degree
• Previous experience in Customer Service/Email /Chat/Phone Support/Proofreading/Document
writing.
• Strong background in providing various levels of Korean language instruction
• Mastery of native Korean language and a thorough understanding of grammar, idiomatic
expressions, and dialectal differences.
• Language: Must be able to speak and write native Korean language.
• Good email etiquettes. Courteous Greeting & Closing.
• Excellent typing skills
• Basic user-level knowledge of Operating Systems
• Knowledge of browsers & Adobe Acrobat Reade

Benefits

Medical

Skills Required

Job is expired

Company Overview

A digital platform for Jobs, Work & Talent Solutions. Our vision is to create jobs & work opportunities for billion minds. Our mission is to help employers worldwide get access to quality talent and talent solutions in a click.

'SCIKEY Assured,' a premium managed services offering by SCIKEY, delivers the best outcomes to enterprise customers globally for talent solutions getting delivered offshore, remotely, or on-premise. We are super-proud to be working with some of the world's most iconic Fortune1000 brands

Better Work. Better Business. Better Life. Better World.