Customer Experience Representative - SCIKEY

Date Posted: Jun 30, 2021

Job Detail

  • Remote/WFH:
  • Location:
    Kuala Lumpur, Kuala Lumpur, Malaysia
  • Company:
  • Type:
    Full Time/Permanent (hiring on behalf)
  • Shift:
    First Shift (Morning)
  • Career Level:
    Experienced Professional
  • Positions:
  • Experience:
    1 Year
  • Degree:
  • Apply Before:
    Jul 31, 2022
  • Visa Sponsor:
    No only open for local candidates

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Job Description

Responsible for handling customer queries from our leading global client’s end-users and partners. Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests and updating the customer database with relevant information.


Principle Accountabilities (Key Result Areas)


  • Professionally handle high volume incoming inquiries through emails, chat & faxes from Customer on Client products and services.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above.
  • Resolve customer issues via emails/chat resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between policy and customer benefits in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  • Responsible for customer detail compiling.

Attributes & Attitude

  • Analytical skills
  • Ability to work under high pressure
  • Flexible to work in shifts
  • Integrity and drive
  • Energetic and Enthusiastic
  • Prompt and fast paced
  • Ability to work in a team


  • Experience: 0-12 months experience in a call center with University degree
  • Previous experience in Customer Service/Email /Chat/Phone Support/Proofreading/Document writing
  • Language: Native Japanese & English speaking skills (Oral & Written)
  • Good email etiquettes. Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References
  • Excellent typing skills
  • Basic user-level knowledge of Operating Systems (Windows 7)
  • Knowledge of browsers (IE8 and Chrome) & Adobe Acrobat Reader
  • Familiarity with document verification & financial transactions
  • Familiarity with Document Verification and Financial transactions
  • Internet/Social media savvy.



Skills Required

Company Overview

A digital platform for Jobs, Work & Talent Solutions. Our vision is to create jobs & work opportunities for billion minds. Our mission is to help employers worldwide get access to quality talent and talent solutions in a click.

'SCIKEY Assured,' a premium managed services offering by SCIKEY, delivers the best outcomes to enterprise customers globally for talent solutions getting delivered offshore, remotely, or on-premise. We are super-proud to be working with some of the world's most iconic Fortune1000 brands

Better Work. Better Business. Better Life. Better World.