Client Service Representative - China Support - SRKay Consulting Group
- Kuala Lumpur, Kuala Lumpur, Malaysia
- Apply by: Jan 01, 2026
- 2 Vacancy
- Local Candidates (Malaysia)
- Salary: 2500 MYR - 3500 MYR
- Degree: Diploma
- Experience: Year
- Full Time/Permanent (hiring on behalf)
- Work from Office
Job Description
In this role, you will:
- Collaborate with our customers to effectively identify their needs and communicate considerate solutions through phone, email, live chat.
- Provide support and guidance to our clients and prospective clients.
- Work along internal stakeholders and product owners to identify opportunities for bettering client engagement and grow client portfolios’ key metrics.
- You will be answering incoming inquiries from customers, educating them on our product offerings and supporting them on their client journeys - organizational skills will be critical.
- You will regularly liaise with our internal teams to eliminate any frictions during the on-boarding process and to ensure that all applications are dealt with in line with the company’s processes.
- Once you are familiarized with and understand our company’s sales and service processes and techniques, you will make outbound calls to initiate a dialogue with the customers.
- You will keep accurate record of client communications you will regularly update CRM entries and record all your sales and service activities.
Additional notes:
- Full set of training will be provided, good performers will be selected for sales positions.
- Competitive base salary + KPI based bonus scheme
- Full training with mentor to improve industry knowledge
- Structured career development path
- Friendly, positive and respectful work environment
Skills Required
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