Designation: BPO Delivery Manager – Last Mile Delivery
Responsibilities
• The role will be responsible for delivery of BPO/Back-office operations for Logistics
Businesses of the company. The work involves managing Last Mile operations of leading
entities such as Amazon, FedEx etc.
• The manager will ensure seamless services to internal (back-office) as well as external
customers.
• Responsible for supporting GTM initiatives and growing the book of business
• Will carry the overall revenue and margin goal for the business
• The position will manage voice process, back office operations, and BPO operations
• Responsible for maintaining SLA, TAT and CSAT
• Front-ending operations team in front of the internal and external customer
Requirements
• Experience – around 10 years in managing BPO delivery in similar environment for US
markets
• Should have a keen eye for SLA, TAT and CSAT aspect of operations. Should be able to
inspire the team, customers and grow the business
• Previous experience in Logistics domain and Last Mile Delivery operations will be preferable
• Previous work experience in MNCs/American companies with Back Office in India preferable
• Excellent written and oral communication skills.
• Excellent active listening, negotiation and presentation skills
IPSTech – IT Staffing & Recruitment Services Provider in India
Modern businesses today demand agility. This is not just limited to the systems and solutions but also staffing. Businesses need more agility with their staffing needs to scale up operations when required immediately. This is where IPS Tech can help.
We are among the top IT recruitment consultants in Mumbai, India to offer comprehensive staffing solutions to modern IT businesses. We understand the transforming needs of the IT industry. Therefore, we have recalibrated our IT staffing services to meet the ad hoc staffing needs of the IT industry. We provide you with efficient human resources to optimise and activate the most variable and strategic component of the business – the right workforce with the right skills, attitudes and competencies.
We are among the very few IT recruitment companies in India to follow an unconventional and unique approach to IT staffing. This allows us to source the right
