BPO Delivery Manager -Last Mile - Integrated Personnel Services Limited
- Bengaluru, Karnataka, India
- Apply by: Jan 01, 2026
- 2 Vacancy
- Local Candidates (India)
- Salary: 700000 INR - 1000000 INR
- Shift: Rotating
- Career Level: Experienced Professional
- Degree: Post Graduate
- Experience: Year
- Full Time/Permanent
- Work from Office
Job is expired
Job Description
Designation: BPO Delivery Manager – Last Mile Delivery
Responsibilities
• The role will be responsible for delivery of BPO/Back-office operations for Logistics
Businesses of the company. The work involves managing Last Mile operations of leading
entities such as Amazon, FedEx etc.
• The manager will ensure seamless services to internal (back-office) as well as external
customers.
• Responsible for supporting GTM initiatives and growing the book of business
• Will carry the overall revenue and margin goal for the business
• The position will manage voice process, back office operations, and BPO operations
• Responsible for maintaining SLA, TAT and CSAT
• Front-ending operations team in front of the internal and external customer
Requirements
• Experience – around 10 years in managing BPO delivery in similar environment for US
markets
• Should have a keen eye for SLA, TAT and CSAT aspect of operations. Should be able to
inspire the team, customers and grow the business
• Previous experience in Logistics domain and Last Mile Delivery operations will be preferable
• Previous work experience in MNCs/American companies with Back Office in India preferable
• Excellent written and oral communication skills.
• Excellent active listening, negotiation and presentation skills
Responsibilities
• The role will be responsible for delivery of BPO/Back-office operations for Logistics
Businesses of the company. The work involves managing Last Mile operations of leading
entities such as Amazon, FedEx etc.
• The manager will ensure seamless services to internal (back-office) as well as external
customers.
• Responsible for supporting GTM initiatives and growing the book of business
• Will carry the overall revenue and margin goal for the business
• The position will manage voice process, back office operations, and BPO operations
• Responsible for maintaining SLA, TAT and CSAT
• Front-ending operations team in front of the internal and external customer
Requirements
• Experience – around 10 years in managing BPO delivery in similar environment for US
markets
• Should have a keen eye for SLA, TAT and CSAT aspect of operations. Should be able to
inspire the team, customers and grow the business
• Previous experience in Logistics domain and Last Mile Delivery operations will be preferable
• Previous work experience in MNCs/American companies with Back Office in India preferable
• Excellent written and oral communication skills.
• Excellent active listening, negotiation and presentation skills
Skills Required
Share Job
Related Jobs
- 1 Vacancy
- Bengaluru
- Jan 04, 2021
- INR 225000 - INR 250000
- 1 Vacancy
- Bangalore Rural
- Dec 21, 2020
- INR 2000000 - INR 2400000
- 2 Vacancy
- Bangalore Rural
- Dec 21, 2020
- INR 600000 - INR 800000
- 1 Vacancy
- Bangalore Rural
- Dec 21, 2020
- INR 800000 - INR 100000
- 2 Vacancy
- Bangalore Rural
- Dec 21, 2020
- INR 600000 - INR 800000