Applications Support Consultant - Agresso Support - SRKay Consulting Group
- Kuala Lumpur, Kuala Lumpur, Malaysia
- Apply by: Jan 01, 2026
- 1 Vacancy
- Local Candidates (Malaysia)
- Salary: 10000 MYR - 12000 MYR
- Shift: First Shift (Morning)
- Career Level: Experienced Professional
- Degree: Graduate
- Experience: Year
- Contract (hiring on behalf)
- Work from Office
Job Description
Duties
- Undertake application support and project work as allocated by the Application Support Manager to ensure adherence to SLA and ITIL principles and best practice.
- Compliance with all IT/Change Management Policies and Standards
- Ensure the timely delivery of project deliverables assigned by the Application Support Manager.
- Work as an effective team member – covering responsibilities as necessary during leave and any absences
- Escalating any risks or issues appropriately to the Application Support Manager or associated Project Manager
Process
- Driving improved support through completion of operational acceptance into service measures and activities.
- Ensuring support of team standards in their specialist areas;-
- Documentation.
- Shift Left: Move of administrative tasks to service desk to increase first time fix.
- Security: Adherence to security standards for access and integrity of applications with the Application Support Manager and Information security.
- CSI: Facilitate continual service improvement.
Vendor Liaison
- Working with nominated Business relationship managers to facilitate a constructive relationship with Vendors within their scope.
Stakeholder management
- Working with nominated Business relationship managers to facilitate within their area the stakeholder engagement process in order to underpin continual service improvement.
- Represent IT and IT Applications team in a professional manner at all times.
- Any other duties as required and directed by the Application Support Manager or Head of IT Applications which are pertinent to the role.
Benefits
Inpatient & Outpatient
Skills Required
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